FAQs

COVID-19 update: Is Modu-Loc open?

In these times of uncertainty, we want to reassure our clients that all of Modu-Loc’s locations across Canada remain open for business until further notice. Our business has been deemed essential so we will continue to service our customers while complying with current health and safety standards and the recommendations of public health officials.

We have adjusted our operations in order to protect the health and safety of our employees, customers, and partners. The well-being of all our stakeholders is of paramount importance to us.

Modu-Loc remains ready and able to service the needs of our customers through this difficult time. As this unprecedented situation changes rapidly, we will continue to keep our clients informed of any potential impact to our operations

How is Modu-Loc ensuring COVID-19 preparedness?

Modu-Loc has established a dedicated Response Team comprised of members of our Leadership Team. The Response Team includes representatives who understand and are involved with legal, health and safety, operations, and communications. This Team is responsible for:

  • Developing an overall communications and contingency plan and updating the plan as COVID-19 continues to evolve
  • Maintaining a detailed contact list of essential employees, contractors, vendors, suppliers, service providers, and any other key contacts
  • Acting as a liaison with affiliated companies, employees, contractors, vendors, suppliers, service providers, customers, insurance providers, regulators, government and public health authorities
  • Determining the triggers for any action to be taken within our business in response to COVID-19, including:
    • who is authorized to make decisions and at what level in the business
    • who is responsible for issuing communications, who will authorize the message to be communicated, and how such messages will be communicated
    • consideration of the extent to which our business can sustain disruptions to normal operations, including how staffing levels will be met, and the impact on employees, contractors, suppliers, service providers and customers

With guidance from the Corporation des entrepreneurs généraux du Québec (CEGQ) and industry leaders, our Response Team has developed a detailed COVID-19 Response and Action plan to protect the safety and well-being of our stakeholders. This plan integrates the measures detailed below into a comprehensive COVID-19 policy that is observed by our entire organization.

Read about our plan and why we’re recognized as a COVID-19 Committed Supplier here.

What steps has Modu-Loc taken to reduce risk to employees?

For the time being, and in keeping with the recommendations of public health officials, we have implemented the following:

For All Employees:

  • Work-from-home measures for all Modu-Loc employees who are able to work remotely
  • A strict no-travel policy
  • Cancellation of employee attendance for any previously scheduled events
  • A moratorium on in-person meetings, with a focus on shifting to virtual methods using remote collaboration tools
  • A requirement that any employee who exhibits symptoms of a respiratory illness must stay home
  • Frequent and rigorous sanitization of common areas and high-touch surfaces at our depots, such as door handles, lunchroom tables, and light switches
  • Hand sanitizer made available at main entrances and in common areas
  • Masks made mandatory for all employees in all work areas, including company vehicles, warehouses, and yards
  • The provision of three-layer masks for all employees
  • Frequent communication regarding the importance of personal hygiene, cleanliness, and social distancing of at least 2 metres, with information sourced from reputable resources
  • Three additional paid time off (PTO) days to be used for COVID-19 testing or vaccination
For Delivery and Install Crews
  • Hand sanitizer and cleaning supplies have been made available for our delivery and install crews
  • More frequent and rigorous cleaning of their trucks
  • A limit of two crew members per truck, with set teams assigned to a dedicated truck to prevent cross-contamination
  • Staggered start times and lunch breaks to minimize social interaction
  • More frequent cleaning and sanitization of shared equipment such as forklifts

What can our clients expect?

While we continue to serve our clients at our depots and on-site, we ask for your cooperation in the fight against COVID-19. The following measures will require small adjustments to the way we conduct business but are necessary to help protect our customers and employees:

  • For the time being, all electronic paperwork will be completed on-site by our drivers, on behalf of the client. This will limit the amount of direct contact our customers have with our drivers and their tablets
  • To limit the amount of time crews spend on-site, we ask that customers consider allowing us to drop off the fence instead of installing it
  • Consider renting or purchasing our pickup panels in order to limit the number of subcontractors on your job site. Pickup panels may be delivered or picked up at one of our depots and are designed to be easy to set up – so clients can install their temporary fence themselves, eliminating the need for our installers
  • If a full-service install is required, we ask for flexibility in the job scheduling so that peak hours can be avoided – particularly if the site experiences high traffic (e.g. a retail store)
  • We are asking customers to practice social distancing when picking up or dropping off material at our depots. Employees have been instructed to avoid direct contact such as shaking hands. We appreciate your understanding as we forgo certain social norms in support of health and safety
  • Per local public health guidelines, clients entering our depots must be wearing a mask
  • Please refrain from visiting our depots in person if you are exhibiting any symptoms of respiratory illness, or if you believe you may have been in contact with someone who has COVID-19
  • Per the recommendations of public health officials, we encourage all of our clients to prioritize telephone or email communication over in-person visits to our depots. Unless you are picking up or dropping off materials, please contact us at:

    Telephone
    Toll-free: 1-800-522-8371
    Local numbers for our depot locations can be found on our website.


    E-mail
    Sales inquiries: sales@moduloc.ca
    Billing inquiries: billing@moduloc.ca
    Customer service inquiries: customerservice@moduloc.ca

Why should I choose Modu-Loc instead of other fence suppliers?

We have the best fencing system in North America backed by a strong sense of pride in our service. Our heavy-duty fences have been professionally engineered to meet safety standards and prevent site breaches. We use a heavier gauge wire mesh for our fence panels and our components are longer and made of higher-grade steel. This results in a more durable, stable fencing system.

How far in advance should I place my order?

To ensure product and schedule availability, we recommend contacting us at least 2 to 3 days prior to your required delivery date. Our response time is within 24 hours or the next business day for emergency orders, provided you have an account set up or are able to pre-pay. Although we can sometimes accommodate same-day requests, same-day service is not guaranteed.

For events, how much advance notice we require will depend on the size of the event and the scope of work required. Many of our event clients reach out to us 2-4 months prior to their event. Often, there can be significant planning to ensure the right temporary fence solution. Keep in mind, we also see more demand for event fencing during the summer season. Get in touch with us early to secure your order.

Please note that custom items, like branded screening or special fence orders, require additional lead time as they are made to order.

How do the gates for temporary enclosures work?

We have several solutions for temporary or semi-permanent gates, all of which can be placed anywhere in the fence line. Gates can easily be operated by one person and may be installed to swing or slide open, depending on your preference. We can create gates as narrow as 5’ wide or as large as 30’ wide. While our gates come with standard gate wheels, we also offer specialized all-terrain wheels to ensure a smooth movement over rough or uneven surfaces.

Who is responsible if the panels are damaged or components are missing?

Our process is to count product upon delivery and obtain a customer signature on-site as confirmation that you agree with our count. Any deficiencies are also noted at that time. Therefore, if panels or components are damaged or missing while leased to the customer, it is the customer’s responsibility and fees for replacement of the missing or damaged products may be assessed.

Our full terms and conditions can be found here.

I am concerned about security. How secure is the Modu-Loc fencing system?

While our fence panels are designed to be breach-deterrent, temporary fence alone is typically not enough to stop a motivated intruder. The security of our fence can be enhanced using any of our security accessories. Some examples include using 8′ high fencing, security clamps or security rails. There are several other options depending on your unique situation, which can be discussed with your regional sales representative.

What areas does Modu-Loc service?

Currently, we service 16 locations in Canada and 3 locations in the United States. Find your nearest location here.

How do I set up an account with Modu-Loc?

Simply contact your local branch to obtain an account application form to set up an account. On your first order, we request that you supply a credit card for the first month’s charges. You can continue to use your credit card or be invoiced for the next month’s rental or for new orders. For event customers, we prefer pre-payment for the event via credit card.

Do you sell fencing?

Yes! We have several options for anyone interested in buying rather than renting their temporary fence. Our standard sale panels and pickup panels are designed to be easy to install and are available for purchase all year round.

If you require a more heavy-duty temporary fence system, consider purchasing our used rental fence panels. Engineered to last 20 years, they may be available in a variety of conditions to suit a wide range of budgets. Typically, fall is the best time of year to inquire about purchasing used rental inventory.

For help deciding whether to buy or rent your fence, see Should You Rent or Buy Your Fence?

When is the best time to buy fencing?

If you’re looking for our purpose-designed sale fence panels, they are available year round. If you’re more interested in our used rental inventory, the best time to inquire about purchasing is in the fall, when projects start to wrap up and the panels are returned to our depots. For more information, see When is the Best Time to Buy Fence?

Should I rent or buy my fence?

There are several factors to consider when deciding whether to buy or rent your temporary fence. Arguably the most important is the duration of the project. Generally speaking, if your project is expected to last 2 years or more, you should consider purchasing your fence. Our sales representatives can provide an estimate for both options to help you make an informed decision.

In the meantime, learn more about buying versus renting in Should You Rent or Buy Your Fence?

What type of fence do I need for my site?

Not all fences are created equal. We carry a range of fence types to suit a variety of requirements. For instance, if you are looking to manage pedestrian traffic or enclose a beer garden, our crowd control options will do the trick. If security is a concern, you should consider fencing that is at least 6’ high – or ideally, 8’ high. A remote construction site that is away from pedestrian and vehicular traffic can make do with a light-duty option.

Our expert sales representatives would be happy to provide suggestions based on your unique requirements.

Can I pick up the fence and install it myself?

Yes! If you’re on a tight schedule or budget, you might prefer to pick up and install your rental fence yourself. Please check the dimensions of the panels you are interested in to ensure your vehicle can accommodate them. Our pickup panels are a great option for the DIY customer, as they are designed to fit in the back of a pickup truck or utility van.

If you cannot transport the fence yourself, we can also deliver the fence to you without installing it. By installing it yourself, you can reduce the number of subcontractors on-site and minimize labour costs.

How much does it cost to rent temporary fencing?

Our temporary fencing is usually rented out at a certain price per linear foot per month. The price per foot will depend on many factors, including which part of the country you are in and the style, height and quality of the fence. Across Canada, rental rates can range anywhere from $0.10 to $0.90 per foot for a standard 6’ high fence.

For most customers, it is important to note that the rental rate is only one component of your fence rental bill. Additional charges for handling, delivery, installation and removal, and emergency mobilization may apply. When comparing estimates for fence rental, always ask what is included to ensure an apples-to-apples comparison.

For more information, see How Much Does it Cost to Rent Construction Fence?, How to Get an Accurate Fence Rental Quote and Is Cheap Fence Really Cheaper?

What kinds of jobs do you do?

Modu-Loc is known as a supplier of temporary fencing for construction and special events, but the reality is that we provide site containment solutions for a wide variety of applications. These include seasonal outdoor retail space, queues and curbside pickup areas; restoration work and emergency or disaster response; paving and roadwork; temporary dog runs and pool fencing; temporary restaurant or bar patio fencing; temporary animal enclosures; utility maintenance work; compounds for generators or propane tanks; temporary storage lockers; roofing and renovations…we could go on!

If you have a unique job or application, don’t hesitate to contact us for help.


“Your crews busted their butts for us during the load-in and load-out. On top of that, everyone did it with a smile and a ‘can-do’ attitude and we couldn’t be more grateful. It was a pleasure to work with you and the rest of the Modu-Loc crew.”
Matt, Jess, Alicia & Mark – Seawheeze Sunset Festival

“Modu-Loc provided crowd control for the Operation Care event at the Dallas Convention Center this year and we will definitely partner with them again next year. With 500,000 square feet of space, 4,000 volunteers and 20,000 guests at this event, the quality of the fence and the professionalism of the staff was very important and Modu-Loc was top-notch. Our contact was an enormous help in the planning and logistics of the fence throughout the entire event, which was critical to the flow and the security – and the success! Thanks Modu-Loc. Looking forward to next year!”
Ronald Batts – Operation Care International

“Having utilized Modu-Loc for a previous festival, I was confident we were partnering with a reliable and knowledgeable company that would creatively bring our fence concept to life for the recent Shaky Boots and Shaky Knees festivals in Atlanta. Their flexibility and attention to customer service truly differentiate them in the market. I would recommend them to anyone looking to carry out a fun, safe and successful event.”
Carl Monzo III – Endless Summer Productions

“It was great working with Modu-Loc on The PARKLIFE Festival this year. Not only did they come in at competitive pricing, they really worked with us to make the festival secure and attractive under a tight deadline. Thanks for your commitment to getting this done right! We will definitely be using Modu-Loc for future PARKLIFE events.”
Bowe O’Brien – Bowe Inc.

“We’re so happy we chose Modu-Loc as our fence supplier for the InTouch Credit Union Plano Balloon Festival this year. Not only is the product superior to others we’ve used in the past but even the attendees commented on how terrific everything looked. Our contact on the ground was a true professional. It was an awesome experience. We highly recommend using them for your next event.”
Joe Via – InTouch Credit Union Plano Balloon Festival

“I’d like to extend my gratitude to you and your staff for being consistently excellent to work with. Your staff have always been very professional & efficient [while] still being friendly and approachable. Shout outs to Rob, who really helped us out in a bind this week and is always amazing to work with. You guys have never failed to help us out, whatever the notice we’ve given you. Sincere thanks from the Winsport Team!!”
Rebecca A., Special Events Manager – WinSport

“During the delivery and installation of the fence perimeter for the 2020 Brier Patch tent in Kingston, the guys installing the fence did a great job despite the harsh winter conditions. They were professional and very accommodating.”
Paul T. - City of Kingston, Recreation & Leisure Services

“We used Modu-Loc temporary fencing in all of our six locations this summer to expand our patios. Their crews have been so professional and amazing to work with. Justin Ford who processed our orders answered all of our questions and expedited the six installations. Their Toronto crews were also quick to call back to book install dates and times.  I met up with six different installation crews and they were all excellent to work with. I highly recommend this company.”
Gary S Theodore - President, Demetres Group

“I just wanted to reach out and thank you. The event was a huge success – our 1,741 participants raised $7.8 million for the Alberta Cancer Foundation. We couldn’t be happier with how smooth everything ran on our end. We couldn’t have done it without you!”
Emily P. – Ceremonies Production Manager, The Ride to Conquer Cancer

“Thank you so much for helping us rock the Nike Run event. You and the Modu-Loc team were such a pleasure to work with!”
Tiff, Matt & Jess – Lemmon Entertainment

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