Careers

Customer Service Representative

With 16 locations across Canada providing nationwide service, Modu-Loc Fence Rentals has been supplying site containment solutions to our customers since 1994. We have built a solid reputation and developed industry-leading temporary fence panel solutions to meet the needs of our diverse clients in construction, special events, industry, retail and municipalities.

Modu-Loc products have been trusted by organizations such as the RCMP and CSIS for their security at high profile events such as the Vancouver Olympic Games, G20 Summit, APEC Conference and President’s Cup. Modu-Loc has also been named one of Canada’s Best Managed Companies for 6 consecutive years!

Location

66 Cowansview Road, Cambridge, ON

Position Function

This is a front-line position providing exceptional customer service to clients over the phone, in person and electronically, as well as a crucial support position providing administrative support to the outside sales team. This position reports directly to the VP of Sales, and the South Western Ontario Operations Manager.

Working Relationships

The position interacts directly with clients, Modu-Loc’s national administration team, sales and operational staff.

Key Responsibilities & Expectations:

• Exemplify Modu-Loc’s core values in all dealings with customers and co-workers

• Acquire and maintain a full understanding of Modu-Loc’s key products and services so as to effectively present these to inbound customers and provide the best customer service possible
• Process customer orders efficiently and accurately
• Provide administrative support for the outside sales team, including but not limited to: emailing quotations and sales brochures on their behalf, setting up customer accounts, providing invoices and statements, creating reservations, etc.
• Track customer payments for order fulfillment
• Handle client requests for invoices, receipts, and billing queries on a timely basis
• Address and resolve customer issues and complaints effectively, calmly and on a timely basis
• Work closely with the operations team to organize and schedule orders accordingly, and resolve scheduling conflicts and operational on-site issues
• Perform various accounts receivable duties, including credit card declines and collections
• Reply to emails in a timely manner and work independently on a daily basis
• Answer incoming calls

Requirements:

• Work in the office five (5) days per week (40 hours) during regular business hours (9am to 5pm)
• Excellent interpersonal and communication skills – both oral and written
• Strong customer service skills, professional demeanor, and positive attitude
• Ability to work independently and as a member of a team
• Keen attention to detail and strong organizational and time management skills
• Ability to deal with multiple demands in a fast-paced environment
• Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook
• Good keyboarding skills and detail-oriented mindset
• Familiarity with basic accounting and A/R procedures
• Any billing, inventory or rental software experience considered an asset

Required experience:

• 2+ years of experience working in customer service
• 1+ years of experience working in sales/sales administration

To apply for this position, please email your resume to Justin Ford, SWO Operations Manager.

Job Title: Aldergrove Depot Supervisor

Location: 27515 Fraser Highway, Aldergrove, BC

Job Description

Reporting to the Vancouver Operations Manager, the Aldergrove Depot Supervisor is in charge of all day-to-day tasks associated with scheduling deliveries in a safe and efficient manner. This includes planned vehicle maintenance, shipping/receiving, record keeping, safety compliance, inventory control, planning and working closely with drivers, and employees in the operation team.

This role will require an individual that can assist with ensuring the Aldergrove Depot maintains its “Modu-Loc Way” atmosphere, promote employee engagement, and assist with on-boarding and disciplinary actions. The individual should be a team player who can take charge of situations and follow policies stated in the Modu-Loc employee handbook. The individual will be required to promote our company core values throughout the team, and exemplify team members who embody them.

This is a supervisor position that requires a self-motivated and dedicated individual. We are a business that is heavily influenced by the seasons, and this job requires the right individual who inherently knows when to switch gears and put in the extra effort as needed. We are looking for candidates with some knowledge of management with a willingness to learn combined with excellent customer service skills. As well, strong mechanical and interpersonal skills are required along with a basic understanding of current CVSE regulations.

Job Qualifications

• Some experience with direct supervision over a crew or team of employees
• Good mechanical and problem-solving skills
• Heavy machinery operation – fork lifts, trucks
• Available to help after hours, on weekends and holidays during busy periods
• Excellent customer service skills
• Ability to do physical work as required; able and willing to get hands dirty to get the job done
• Knowledge of CVSE rules and regulations, safety requirements in the warehouse and on job sites is a must
• Ability to host lunchbox safety meetings
• Ability to “rally the troops”, work shoulder-to-shoulder as required, and act as a leader and mentor for all field and shop staff
• Ability to perform inventory counts. Ability to anticipate shortfalls and work closely with other branches to ensure maximisation of efficiency
• Class 5 Drivers Licence
• Must have clean driver’s abstract, and own transportation to and from facility
• Ability to understand, follow, and participate in the budgeting process
• Ability to get along with peers, management, clients, sales and general staff
• Follow directions as given

Duties

• Organising tasks daily, such as deliveries/shop clean-up and organisation
• Disciplinary actions for employees in the Aldergrove depot
• Recognising employees for actions which exemplify our core values
• Ensuring employees are up to date in regards to training
• Completing inventories when required
• Maintaining Modu-Loc fleet vehicles (to be completed with Operations Manager’s assistance)
• Ensuring all vehicles and equipment are kept in good order and regularly inspected accordingly
• Coordinating with Vancouver’s dispatch regarding delays and job completions
• Organising lunchbox meetings
• Submitting daily paperwork to Vancouver depot
• Attending necessary client meetings and/or site walks
• Communicating with landlord if required
• Purchasing shop equipment and job supplies
• Rewarding good behaviour
• All regular Driver duties
• Record keeping
• Assisting with employee development, and employee potential identification

Job Type: Full-time

To apply for this position, please email your resume to Sherman Savage, Operations Manager.

Job Title: Driver / Field Specialist (Labourer)

Location: 430 Canfor Avenue, New Westminster, BC  V3L 5G2

Job Description:

Modu-Loc prides itself on the professionalism of its people. Our Field Specialists are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field Specialists are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Drivers / Field Specialists for the summer season. The successful candidate would be responsible for:

• Driving a one tonne truck to and from sites
• Supervising the crew (Right Seats)
• Safely setting up and tearing down fence and associated products at customer sites
• Navigating to sites to ensure the crew arrives in the safest and most expedient way possible• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from the branch manager
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance
• Acting as the lead hand once onsite

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washer, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Some experience with direct supervision over a crew or team of employees
• Knowledge of MOL and Transportation Alberta rules would be an asset
• Clean drivers abstract
• Safe and defensive driving habits
• D licence would be a bonus

To apply for this position, please email your resume to Sherman Savage, Operations Manager.

Job Title: Driver / Field Specialist (Labourer)

Location: 124 Belfield Road, Unit 8, Toronto, ON  M9W 1G1

Job Description:

Modu-Loc prides itself on the professionalism of its people. Our Field Specialists are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field Specialists are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Drivers / Field Specialists for the summer season. The successful candidate would be responsible for:

• Driving a one tonne truck to and from sites
• Supervising the crew (Right Seats)
• Safely setting up and tearing down fence and associated products at customer sites
• Navigating to sites to ensure the crew arrives in the safest and most expedient way possible• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from the branch manager
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance
• Acting as the lead hand once onsite

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washer, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Some experience with direct supervision over a crew or team of employees
• Knowledge of MOL and Transportation Alberta rules would be an asset
• Clean drivers abstract
• Safe and defensive driving habits
• D licence would be a bonus

To apply for this position, please email your resume to Kevin Kuchurean, Assistant Operations Manager.

Job Title: Driver / Field Specialist (Labourer)

Location: 11A Cushman Road, St. Catharines, ON  L2M 6S2

Job Description:

Modu-Loc prides itself on the professionalism of its people. Our Field Specialists are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field Specialists are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Drivers / Field Specialists for the summer season. The successful candidate would be responsible for:

• Driving a one tonne truck to and from sites
• Supervising the crew (Right Seats)
• Safely setting up and tearing down fence and associated products at customer sites
• Navigating to sites to ensure the crew arrives in the safest and most expedient way possible• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from the branch manager
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance
• Acting as the lead hand once onsite

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washer, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Some experience with direct supervision over a crew or team of employees
• Knowledge of MOL and Transportation Alberta rules would be an asset
• Clean drivers abstract
• Safe and defensive driving habits
• D licence would be a bonus

To apply for this position, please email your resume to Autumn Vacca, Depot Supervisor.

Job Title: Driver / Field Specialist (Labourer)

Location: 66 Cowansview Road, Cambridge, ON  N1R 7N3

Job Description:

Modu-Loc prides itself on the professionalism of its people. Our Field Specialists are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field Specialists are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Drivers / Field Specialists for the summer season. The successful candidate would be responsible for:

• Driving a one tonne truck to and from sites
• Supervising the crew (Right Seats)
• Safely setting up and tearing down fence and associated products at customer sites
• Navigating to sites to ensure the crew arrives in the safest and most expedient way possible• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from the branch manager
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance
• Acting as the lead hand once onsite

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washer, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Some experience with direct supervision over a crew or team of employees
• Knowledge of MOL and Transportation Alberta rules would be an asset
• Clean drivers abstract
• Safe and defensive driving habits
• D licence would be a bonus

To apply for this position, please email your resume to Justin Ford, SWO Operations Manager.

Job Title: Right Seat (General Labourer)

Location: 11A Cushman Road, St. Catharines, ON  L2M 6S2

Job Description: Modu-Loc prides itself on the professionalism of its people. Our field employees are industry specialists who are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field employees are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Right Seats.

The successful candidate would be responsible for:

• Safely setting up and tearing down fence and associated products at customer sites
• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from Drivers/Senior Field Specialists
• Assisting in navigating to sites to ensure the crew arrives in the safest and most expedient way possible
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washers, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Though not mandatory, experience operating a forklift and a one-ton truck would also be an asset.

Job Type: Seasonal (summer position)

To apply for this position, please email your resume to Autumn Vacca, Depot Supervisor.

Job Title: Right Seat (General Labourer)

Location: 66 Cowansview Road, Cambridge, ON   N1R 7N3

Job Description: Modu-Loc prides itself on the professionalism of its people. Our field employees are industry specialists who are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field employees are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Right Seats.

The successful candidate would be responsible for:

• Safely setting up and tearing down fence and associated products at customer sites
• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from Drivers/Senior Field Specialists
• Assisting in navigating to sites to ensure the crew arrives in the safest and most expedient way possible
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washers, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Though not mandatory, experience operating a forklift and a one-ton truck would also be an asset.

Job Type: Seasonal (summer position)

To apply for this position, please email your resume to Justin Ford, Operations Manager.

Job Title: Right Seat (General Labourer)

Location: 124 Belfield Road, Unit 8, Toronto, ON M9W 1G1

Job Description: Modu-Loc prides itself on the professionalism of its people. Our field employees are industry specialists who are trained to understand the security, accessibility and image requirements of our customers. They are able to expertly assess the complexities and demands of every site, enabling them to provide recommendations for optimum placement, safety and security.

Field employees are the face of our company and we rely on them to maintain a sense of professionalism and a focus on customer service, even while they are under pressure to meet tight deadlines and strict security requirements. This is a physically demanding job that would be perfect for individuals who enjoy working outside and being part of a team.

We are looking for motivated candidates to join our team as Right Seats.

The successful candidate would be responsible for:

• Safely setting up and tearing down fence and associated products at customer sites
• Completing operational paperwork (job reports, truck inventory logs, site checklists, etc.) as directed
• Taking direction and supervision from Drivers/Senior Field Specialists
• Assisting in navigating to sites to ensure the crew arrives in the safest and most expedient way possible
• Working in a safe and productive manner, remaining constantly cognizant of site safety
• Ensuring workplaces and company vehicles are clean and free of garbage and hazards
• Always acting in a professional manner with fellow employees and customers
• Maintaining a professional appearance

Complete training will be provided to the successful candidate.

Requirements:

• Ability to take direction and supervision
• Motivation to “get the job done” even when managing a heavy workload and tight deadlines
• Ability to accurately and thoroughly complete paperwork
• Good communication skills and the ability to work well with others
• Knowledge of general tools and equipment (drills, power washers, painters, banding equipment, etc.)
• Ability to physically handle (lift, carry, etc.) heavy fence panels
• Must have own transportation
• Though not mandatory, experience operating a forklift and a one-ton truck would also be an asset.

Job Type: Seasonal (summer position)

To apply for this position, please email your resume to Kevin Kuchurean, Assistant Operations Manager.