FAQs

COVID-19 update: Is Modu-Loc open?

In these times of uncertainty, we wish to reassure our clients that all of Modu-Loc’s locations across Canada remain open for business until further notice. For the time being, Modu-Loc’s services have been deemed essential and we are doing our best to service our customers while complying with current health and safety standards and the recommendations of public health officials.

Like many of you, we have made some adjustments to the way we operate in order to protect the health and safety of our employees, customers, and partners. The well-being of all our stakeholders is of paramount importance to us.

Modu-Loc remains ready and able to service the needs of our customers through this difficult time. As this unprecedented situation changes rapidly, we will continue to keep our clients apprised of any potential impact to our operations.

In the meantime, we will continue to follow the recommendations set by public health officials and do everything we can to protect the well-being of our employees, customers, and partners. We thank you in advance for your cooperation, and we look forward to supporting you during this time.

How is Modu-Loc ensuring COVID-19 preparedness?

Modu-Loc has established a dedicated Response Team comprising members of our Leadership Team. The Response Team includes representatives who understand and are involved with legal, health and safety, operations, and communications. This Team is responsible for:

  • Developing an overall communications and contingency plan, and updating the plan as COVID-19 continues to evolve;
  • Maintaining a detailed contact list of essential employees, contractors, vendors, suppliers, service providers, and any other key contacts;
  • Acting as a liaison with affiliated companies, employees, contractors, vendors, suppliers, service providers, customers, insurance providers, regulators, government and public health authorities;
  • Determining the triggers for any action to be taken within our business in response to COVID-19, including:
    • who is authorized to make decisions and at what level in the business;
    • who is responsible for issuing communications, who will authorize the message to be communicated, and how such messages will be communicated; and
    • consideration of the extent to which our business can sustain disruptions to normal operations, including how staffing levels will be met, and the impact on employees, contractors, suppliers, service providers and customers.

With guidance from the Corporation des entrepreneurs généraux du Québec (CEGQ), and industry leaders, our Response Team has developed a detailed COVID-19 Response and Action plan to protect the safety and well-being of our stakeholders. This plan integrates the measures detailed below into a comprehensive COVID-19 policy that is observed by our entire organization.

Read about our plan and why we’re recognized as a COVID-19 Committed Supplier here.

What steps has Modu-Loc taken to reduce risk to employees?

For the time being, and in keeping with the recommendations of public health officials, we have implemented the following:

For All Employees:

  • Work-from-home measures for all Modu-Loc employees who are able to work remotely
  • A strict no-travel policy
  • Cancellation of employee attendance for any previously scheduled events
  • A moratorium on in-person meetings, with a focus on shifting to virtual methods using collaboration tools
  • A requirement that any employee who exhibits symptoms of a respiratory illness must stay home
  • More frequent sanitization of commonly touched surfaces at our depots, such as door handles, and hand sanitizer made available at main entrances
  • Frequent communication regarding the importance of personal hygiene, cleanliness, and social distancing of at least 2 metres, with information sourced from reputable resources
  • The provision of reusable masks, to be worn when performing tasks that require close contact of less than 2 metres and where required by our clients, for all employees

For Delivery and Install Crews

  • Hand sanitizer and cleaning supplies made available for our delivery and install crews, and more frequent and rigorous cleaning of their trucks
  • A limit of two crew members per truck, with set teams assigned to a dedicated truck to prevent cross-contamination
  • Staggered start times and lunch breaks to minimize social interaction
  • More frequent cleaning and sanitization of shared equipment such as forklifts

What can our clients expect?

While we continue to serve our clients at our depots and on site, we are asking for your cooperation in helping us to “flatten the curve.” The following measures will require small adjustments to the way we conduct business, but are necessary to help protect our customers and employees:

  • For the time being, all electronic paperwork will be completed on site by our Drivers, on behalf of the client. This will limit the amount of direct contact our customers have with our Drivers and their tablets.
  • Wherever possible, we are asking customers to consider allowing us to drop off the fence instead of installing it, to limit the amount of time our crews spend on site
  • Consider renting or purchasing our pickup panels in order to limit the number of subcontractors on your job site. Pickup panels may be delivered or picked up at one of our depots, and are designed to be easy to set up – so clients can install their temporary fence themselves, eliminating the need for our installers.
  • If a full-service install is required, we ask for flexibility in the job scheduling so that peak hours can be avoided – particularly if the site experiences high traffic (e.g. a retail store).
  • We are asking customers to practice social distancing when picking up or dropping off material at our depots. Employees have been instructed to avoid direct contact such as shaking hands. We appreciate your understanding as we forgo certain social norms in support of health and safety.
  • Please refrain from visiting our depots in person if you are exhibiting any symptoms of respiratory illness, or if you believe you may have been in contact with someone who has COVID-19.
  • Per the recommendations of public health officials, we encourage all of our clients to prioritize telephone or email communication over in-person visits to our depots. Unless you are picking up or dropping off materials, please contact us at:

    Telephone
    Toll-free: 1-800-522-8371
    Local numbers for our depot locations can be found on our website.

    E-mail
    Sales inquiries: sales@moduloc.ca
    Billing inquiries: billing@moduloc.ca
    Customer service inquiries: customerservice@moduloc.ca

What makes Modu-Loc products better than other fence suppliers?

We have the best fencing system in North America backed by a strong sense of pride in our service. Our product is a heavy duty fence that has been professionally engineered to meet safety standards and prevent site breaches. We use a heavier gauge wire mesh for our fence panels and our components are longer and made of a higher grade steel, resulting in a more durable, stable fencing system.

How much time do I need to give for my order?

Our response time is within 24 hours or next business day for urgent orders, provided you have an account set up or are able to pre-pay. Particular attention is given to emergency orders.

How do the gates work?

We have several solutions for gates, all of which can be placed anywhere in the fence line. Gates can easily be operated by one person and may be installed to swing or slide open, depending on your preference. While our gates come with standard gate wheels, we also offer specialized all-terrain wheels to ensure a smooth movement over rough or uneven surfaces.

Who is responsible if the panels are damaged or components are missing?

Our process is to count product upon delivery and obtain a customer signature on site as confirmation that you agree with our count. Any deficiencies are also noted at that time. Therefore, if panels or components are damaged or missing while leased to the customer, it is the customer’s responsibility and fees for replacement of the missing or damaged products may be assessed.

Our full terms and conditions can be found here.

I am concerned about security. How secure is the Modu-Loc fencing system?

This is an excellent question to ask any Modu-Loc employee. The security of our fence can be enhanced using any of our security accessories. Some examples include using 8′ high fencing, security clamps or security rails. There are several other options depending on your unique situation, which can be discussed with your regional sales representative.

What areas does Modu-Loc service?

Currently, we service 16 locations in Canada and 3 locations in the United States. Find a location

How do I set up an account with Modu-Loc?

Simply contact your local branch to obtain an account application form to set up an account. On your first order, we request that customers supply a credit card for the first month’s charges. You can continue to use your credit card or be invoiced for the next month’s rental or for new orders. For event customers we prefer pre-payment for the event via credit card.


“I’d like to extend my gratitude to you and your staff for being consistently excellent to work with. Your staff have always been very professional & efficient [while] still being friendly and approachable. Shout outs to Rob, who really helped us out in a bind this week and is always amazing to work with. You guys have never failed to help us out, whatever the notice we’ve given you. Sincere thanks from the Winsport Team!!”
Rebecca A., Special Events Manager – WinSport

“Thank you so much for helping us rock the Nike Run event. You and the Modu-Loc team were such a pleasure to work with!”
Tiff, Matt & Jess – Lemmon Entertainment

“An outstanding job done honestly and on time by a hard-working team. We will certainly be using Modu-Loc again.”
Adri H. – Executive Director, Vancouver International Soccer Festival

“Having utilized Modu-Loc for a previous festival, I was confident we were partnering with a reliable and knowledgeable company that would creatively bring our fence concept to life for the recent Shaky Boots and Shaky Knees festivals in Atlanta. Their flexibility and attention to customer service truly differentiate them in the market. I would recommend them to anyone looking to carry out a fun, safe and successful event.”
Carl Monzo III – Endless Summer Productions

“It was great working with Modu-Loc on The PARKLIFE Festival this year. Not only did they come in at competitive pricing, they really worked with us to make the festival secure and attractive under a tight deadline. Thanks for your commitment to getting this done right! We will definitely be using Modu-Loc for future PARKLIFE events.”
Bowe O’Brien – Bowe Inc.

“It was a great experience working with Modu-Loc on Wurstfest this year. Not only did the fence look great while keeping the entire site secure, but the service was outstanding! We will definitely be using them again next year.”
Suzanne Herbelin – Wurstfest Association of New Braunfels

“During the delivery and installation of the fence perimeter for the 2020 Brier Patch tent in Kingston, the guys installing the fence did a great job despite the harsh winter conditions. They were professional and very accommodating.”
Paul T. - City of Kingston, Recreation & Leisure Services

“We recently selected Modu-Loc as our fence enclosure provider for our Conroe KidzFest. They did a great job in advance of the event providing guidance regarding the appropriate fence to use to not only keep our kids safe but provide an attractive alternative to traditional fence. We would recommend their services to anyone that wants to execute a top notch event.”
Lauren Arnold – City of Conroe

“Modu-Loc quoted us honestly and fairly, met us onsite and discussed every detail of our fencing setup. Modu-Loc also donated extra fencing to help our cause. On arrival, the installation team was polite, organized, worked hard, and completed the job on time and in a professional manner. We received the same high-quality service when the Modu-Loc team came back days later to pick up fencing and gates. An outstanding job done with honesty and on time by a hard-working team. We will certainly be using Modu-Loc again.”
Adri H., Executive Director – One Team Soccer For Peace & Development Society (Vancouver International Soccer Festival 2016)

“Modu-Loc provided crowd control for the Operation Care event at the Dallas Convention Center this year and we will definitely partner with them again next year. With 500,000 square feet of space, 4,000 volunteers and 20,000 guests at this event, the quality of the fence and the professionalism of the staff was very important and Modu-Loc was top-notch. Our contact was an enormous help in the planning and logistics of the fence throughout the entire event, which was critical to the flow and the security – and the success! Thanks Modu-Loc. Looking forward to next year!”
Ronald Batts – Operation Care International

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We're dedicated to ensuring all your fencing needs are met, and would be happy to answer any questions you may have regarding our products or services. Please use the below information to contact Modu-Loc today. Or call us toll free: 1-800-522-8371

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